PRIVACY POLICY 

Introduction: In order to use our Website you must provide us with certain personal information. This privacy policy (the “Privacy Policy”) sets out the information disclosed to us and how we will use it.

Personal information: We gather the following information about you: (i) Information you provide to us when you complete an online form (when you register an account or place an Order) and otherwise use the Website, including your names, business names, address, contact number, email address, location, mobile network provider, frequency of use of the Website, and related personal information (ii) messages that are sent via the Website, email or other telecommunication; (iii) information obtained via Cookies; (iv) use of third party payment services; (v) information obtained via the Website, email, telephone call or other communications with you, including customer support communications; (vi) usage of the Website; and (vii) other information related to your use of the Website and the Products.

Purpose: We use the information you provide us in order to:

• provide the Website to you, which includes providing your personal information to third party payment gateways, courier companies, suppliers, or any other person reasonably required to facilitate the provision of the Website and/or Products to you;
• communicate with you and provide you support services, including via the chat bot on the Website;
• provide administrative services and customer service related purposes;
• send marketing and promotional content to you;
• T to confirm and verify your identity or to verify that you are an authorised user for security purposes;
• promote the Website, the Products, and our other services from time to time;
• improve, customise and optimise the Products and the Website;
• enable us to conduct internal research and statistical analysis; monitor your use of the Website in order to ensure compliance with the Terms;
• administer any customer loyalty benefits from time to time; and
• improve our understanding of the marketplace and how you use our Website and Products.

Bank Accounts: We do not store or have access to your bank account or credit card information.

Storage: We store your personal information securely on servers located in South Africa. We may also store your personal information in the United Kingdom, European Union, and/or the United States of America. We shall only retain and store your personal information for the period for which the data is required to serve its primary purpose or a legitimate interest or for the period required to comply with an applicable legal requirement, whichever is longer. Macpherson Coatings (Pty) Ltd will only store your email address, phone number and delivery address

Consent: You hereby consent to our use and storage of your personal information for the purposes indicated above, including the cross-border transfer of your personal information.

Disclosure: We may disclose your personal information in the following circumstances –

• As provided for in these Terms;
• Where we have your explicit permission;
• As required in relation to court orders, subpoenas, or legal process, or enforceable governmental requests, or to establish or defend against legal claims, or exercise our legal rights;
• Where we believe it is necessary to access, use, preserve or disclose such information to detect, investigate, prevent, or address illegal activities, fraud, security or technical issues, or potential threats to the safety of any person, or violations of the Terms of use, or to protect rights, property, or safety of Macpherson Coatings (Pty) Ltd, the Website or other users as required or permitted by law.
• We may provide information to our related companies or other trusted businesses or persons who work on behalf or with Macpherson Coatings (Pty) Ltd including our professional advisors, such as our lawyers or auditors. Where information is disclosed to our related companies, those related companies will use the information in compliance with our Privacy Policy.
• Macpherson Coatings (Pty) Ltd will take reasonable steps to ensure that its contracts with third parties include requirements for those third parties to comply with the requirements of the applicable South African privacy legislation.
• We may also disclose aggregate, anonymous log file and usage information in reports to interested third parties to assist those parties in understanding the usage patterns and performance results of certain advertisements, content, services, promotions, or features, or to provide you a better user experience. For example, we may provide aggregate-level reports to an advertising partner for the purpose of showing delivery and performance statistics of a specific advertising campaign. Such information will be de-identified.

Security: We strive to ensure the security of personal information you provide to us by taking reasonable measures to prevent the destruction, unlawful access and loss of personal information. Any compromise of data integrity or confidentiality will be reported to you by via the Website, email or SMS.

Your rights: You have the right to access, rectify, and erase your information, as well as the right to restrict and object to certain processing of your information. This includes the right to object to our processing of your information for direct marketing. You may exercise these rights by sending us an email at sales1@macphersonpaints.co.za . Please note that without certain information we are unable to offer you the Services and may thus terminate these Terms and your use of the Services in such an event and you will have no claim against us.